Unfortunately, we’re unable to make any changes or cancellations for you once an order has been placed.
However, it is possible you may be able to get this updated with the courier by contacting them directly. To do this, your order is dispatched, and you receive your tracking number.
Please note this is not guaranteed and services can vary from courier to courier.
You can request a redirection through one of the following options:
- Log into your MyPost account (Australian Post account) and simply update your address
- Contact Australia Post customer service via live chat, online form or phone
If none of this work, please contact JAG Customer Care.
Note: If an incorrect address is provided at checkout, we cannot be held responsible for any lost orders and are not liable to issue a refund or replacement.
New Zealand or International Customers
New Zealand customers can try redirect their order through New Zealand Post but we recommend to contact our Customer Care team to help speed the process.
For a change of address on an international address please contact our Customer Care team.