Unfortunately, we’re unable to make any changes or cancellations for you once an order has been placed.
However, it is possible you may be able to get this updated with the courier by contacting them directly. To do this, your order is dispatched, and you receive your tracking number.
You can check your order status anytime by logging into your account and viewing your Order History — this shows real-time updates on processing, shipping, and delivery.
Please note this is not guaranteed and services can vary from courier to courier.
You can request a redirection through one of the following options:
- Log into your MyPost account (Australian Post account) and simply update your address
- Contact Australia Post customer service via live chat, online form or phone
If none of this work, please contact JAG Customer Care.
Note: If an incorrect address is provided at checkout, we cannot be held responsible for any lost orders and are not liable to issue a refund or replacement.
New Zealand or International Customers
We're unable to redirect parcels to New Zealand once they've been finalised. If you'd like to return the item, please wait until you receive the parcel, then contact our Customer Care team — we'll advise you on the correct return location.
For a change of address on an international address please contact our Customer Care team.