Order delayed
If your order is delayed and outside the estimated delivery time, we will have to lodge an enquiry with Australia Post. Please contact our customer care team with your order and tracking details so that we could investigate on your behalf. Please allow 7-10 business days since the enquiry was raised to expect a resolution.
Order lost
If Auspost has confirmed that your order has been lost after we raise an enquiry since you've contacted us, we will process a refund for the missing order. Please allow 7-10 business days since the enquiry was raised to expect a resolution.
Additional information
If you need further help with your order, please contact JAG Customer Care through the website support options.