Please contact our Customer Care team to assist you with your international return. Please note we are unable to process exchanges for international orders.
Eligible countries for international returns: Singapore, Hong Kong, United States, Canada, Ireland, UK, France, Germany. For New Zealand returns please see this article here.
International customers are required to arrange their parcel return at their own cost. Please use a reliable courier service as JAG is not liable for any lost or stolen parcels.
Conditions to apply a change of mind:
Product is returned within 21 days from date of purchase in store or; from date of delivery for online orders.*
The product is unworn, unwashed and unused, in its original condition with all tags intact.
For swimwear, all hygiene stickers and tags are intact. Swimwear returns will be assessed prior to any refunds being processed.
- Final sale items - Final Sale applies to items that have been marked down to clear, this includes items purchased with a further discount on the already marked down price. final sale items will be marked on the product page (online) and on the receipt. by purchasing a final sale item, you agree that the item cannot be exchanged or refunded for a change of mind.
- Due to health and hygiene reasons, we are unable to refund or exchange on face masks, any underwear products and swimwear products without the hygiene stickers intact for change of mind.
- Any products customised for personalisation cannot be refunded or exchanged for change of mind. this includes any alterations to garments.
- Products purchased at a further discount due to a fault that was identified at the time of purchase. Gift card purchases.
- Alterations, dry cleaning, gifting and delivery service charges or fees.
Steps to place a return:
- 1. Contact our Customer Care team to initiate your return.
- 2. Print out the provided returns slip and include in your return package.
- 3. Organise return with your preferred and most trusted courier & keep a record of your return tracking number for any enquiries.
- 4. Keep an eye on the tracking of your order to be advised that your parcel has arrived at our warehouse
- 5. Once your return arrives at our returns centre, please allow up to 5 business days for your return to be processed. You will receive a refund confirmation email from the JAG team once your refund has been completed.
Depending on your bank, it may take up to 5 business days for the refund to appear in your account.