We welcome change of mind returns for JAG online purchases. Customers are responsible for arranging and covering the cost of their return by post. Please use a reputable courier service and keep note of your return tracking number.
Conditions to apply a change of mind:
Product is returned within 21 days from date of purchase in store or, from the date your online order is delivered.
The product is unworn, unwashed and unused, in its original condition with all tags intact.
For swimwear, all hygiene stickers and tags are intact. Swimwear returns will be assessed prior to any refunds being processed.
Our change of mind policy does not apply to the following products:
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Final sale items - Final Sale applies to items that have been marked down to clear, this includes items purchased with a further discount on the already marked down price. Final sale items will be marked on the product page (online) and on the receipt. By purchasing a final sale item, you agree that the item cannot be exchanged or refunded for a change of mind. For more information on Final Sale, please click here.
- Due to health and hygiene reasons, we are unable to refund or exchange on face masks, any underwear products and swimwear products without the hygiene stickers intact for change of mind.
- Any products customised for personalisation cannot be refunded or exchanged for change of mind. this includes any alterations to garments.
- Products purchased at a further discount due to a fault that was identified at the time of purchase. Gift card purchases.
- Alterations, dry cleaning, gifting and delivery service charges or fees.
Steps to place a return:
- 1. Complete the return slip that came with your parcel and include it with your return. Please contact Customer Care if you need a return slip.
- 2.Choose your preferred courier and take note of your return tracking number. Mail your return to:
Attn: JAG Online Returns
Part Ground Floor, Equinox House
226 Lambton Quay
Wellington Central
Wellington 6011
New Zealand
- 3. Once your return arrives at our returns centre, please allow up to 5 business days for your return to be processed. You will receive a refund confirmation email from the SABA team once your refund has been completed.
Depending on your bank, the funds may take up to 5 business days to appear in your account.