We’re sorry to hear you’ve received a faulty item!
Quality is a top priority for us, so we want to make this right for you. If you’ve received an item in a less than satisfactory condition, please reach out to our Customer Care team and provide the following information -
- 1. Your name and email address
- 2. Order number (e.g., #JGAU-123456)
- 3. Item name an style code (found on the care label of your garment)
- 4. Photos showing:
- The fault as clearly as possible
- A full-length photo of the item
Alternatively, please fill out the following form to report your faulty item, and we'll be in touch as soon as possible.
Please note: We can only assist if you purchased directly from our SABA online or freestanding stores. If you bought your item from David Jones, The Iconic, or Qantas, please contact them directly.