australian customers
please allow up to 10 business days for your return parcel to reach our warehouse and be processed by our returns team.
you will receive an email from australia post once it arrives at the warehouse, and another email from us once your refund has been actioned.
kindly allow additional delivery and processing time during sales and promotional periods.
please be sure to take note of your return tracking number so you can track the progress of your return here. you can keep up to date on any delivery delays here
new Zealand customers
once your return arrives at our returns centre, please allow up to 5 business days for your return to be processed.
you will receive a refund confirmation email from the jag team once your refund has been completed.
other International customers
please allow up to 5 business days once your return parcel arrives at our warehouse to receive your refund. you will receive an email from us once your refund has been actioned. kindly allow additional delivery and processing time during sales and promotional periods.
processing time for credit card and paypal refunds
we will process the transfer of funds immediately. depending on your bank, it may take up to 5 business days for funds to appear in your account.