If you have any trouble navigating the website or checking out please contact our customer care team for support. we are available via phone and live chat for urgent support, or email for support within one business day.
My address/phone number/email address isn't being accepted.
Phone number
Please ensue you are entering a valid (real) mobile phone number. we do not accept land-line phone numbers.
The system will run a quick check on your phone number to confirm it is valid. you will know your number has been validated when you see a tick next to it.
Tip: sometimes it can help to click anywhere outside the phone number box to allow the system to capture your inputted information.
Dmail address
Please ensue you are entering a valid (real) e-mail address.
The system will run a quick check on your email address to confirm it is valid.
Delivery address
Jag utilises the Australia post-delivery address database to confirm a valid, deliverable address has been provided.
Simply start typing your address in the 'search for your address' box. as you are typing the system will search the database for your address. once you see your address is the drop down you can stop typing and select the address.
If none of the suggested addresses match, you can still enter your address in the "address" section and enter the suburb, state and postcode manually.
How do I update the quantity or remove something from my bag?
In your bag/mini cart
You can update the quantity of your products here by clicking the + symbol. To completely remove an item simply click the minus symbol or "move to wishlist" to save for later.
I want to check out as a guest:
If you do not have an account with us and have a "shop" account- it will prompt you to log in. If you do not have "shop" account, you should be taken through guest check out.
If you have a shop account and still would like to check out as a guest, simply choose "check out as guest" in the check-out page.