if you are not entirely happy with your product purchased in-store or online, you can return your purchase to any of our freestanding stores (excluding david jones and clearance stores) within 21 days of receiving your purchase. this is subject to our return policy and your consumer guarantees.
more information on this can be found here.
please use the below checklist before returning products to our freestanding stores:
- product was purchased in our freestanding store or our online store.
- product is unworn, unwashed, unaltered, and unused, in its original condition with all tags intact.
- proof of purchase is present and will be provided along with the returned product.
- afterpay, paypal & klarna purchases are valid for refund only.
please note that jag purchases in a david jones concession store or david jones online are subject to david jones’ refund policies and procedures.
i returned something in store and haven't received my refund yet.
your refund has been processed by jag at the point of sale, and can be confirmed by your receipt. depending on your bank, it can take up to 5 business days for the money to appear in your account. in some instances, it can appear as 'pending' in your account.
if you do not receive your refund within 5 business days please contact your bank and have your receipt handy.
can I return an item on final sale?
final sale items are not eligible for return, exchange, or online voucher if you change your mind. We recommend choosing carefully to avoid disappointment and suggest contacting online@jag.com.au for any assistance prior to purchasing.
how can I exchange my purchase?
if you are not entirely happy with your product purchased in-store or online, you can exchange your purchase to any of our freestanding stores (excluding david jones and clearance stores) within 21 days of receiving your purchase.
you can find your nearest store location here.
please note afterpay, paypal and klarna purchases are not available for exchange.
how do I return something I purchased online?
if you are not entirely happy with your product purchased in-store or online, you can return your purchase to any of our freestanding stores (excluding david jones and clearance stores) within 21 days of receiving your purchase.
you can find your nearest store location here.
what do I do if there is something wrong with my purchase?
faulty or damaged items
please contact our customer care team for assistance with returning any faulty or damaged product from an online purchase. you will be required to submit the online order number, details of the fault or damage, and any relevant photos for assessment.
missing parcels or items
if you have received all the parcels you are expecting and something is missing, or are still waiting on a parcel well past the expected delivery time, please contact our customer care team.
received the wrong order or items
if you have received something you did not order please contact our customer care team so we can assist you to resolve this as smoothly as possible.