We are happy to offer a refund for change of mind on all products within 21 days of receiving your order.
All items are eligible for refund providing they meet the returns requirements. This includes Sale, Clearance, Outlet or discounted items, however items deemed final sale cannot be returned for change of mind purchases.
For change of mind returns, items must be unworn, unwashed and have the original tags attached.
Afterpay and PayPal purchases are valid for refund via post and in our freestanding stores (excludes David Jones and Clearance stores).
Exchanges are only available in our freestanding stores (excludes David Jones and Clearance stores).
We cannot offer an exchange on Afterpay and PayPal purchases.
As per your statutory rights, you can choose a refund or exchange if an item has a major problem. Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
A major problem is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn't do what we said it would do, or what you asked for and can't be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Returns information for split shipments
We may fulfill your order from different locations in split shipments. If you receive multiple parcels please make sure you return the garments from the same order in one parcel with an Easy Returns label. To ensure our return is processed correctly, please post garments from the same order on one parcel.
For example, if you received two parcels from the same order and would like to return them please post them back in one parcel. This will ensure you will only be charged one return fee. If you send them back separately you may be charged an additional fee.
Have you received the wrong garment? Or need to discuss a faulty garment? Please reach out to the Customer Care Team: email@example.com