Australian Customers
2 simple ways to return:
In Store: Return or Exchange for free at your local freestanding store (excludes David Jones and Clearance stores). To return or exchange in store, please ensure you have your order confirmation email.
Easy Returns: For your convenience, your order will arrive with an Easy Returns Label. Simply affix the label to your return package and take note of your return tracking number.
Please also complete and include the original Packing List from your order.
You can drop off your return package at your nearest Australia Post Office or Box.
Your return will be processed at our warehouse within 10 business days of receiving the parcel. The $6.99 return fee for use of the Easy Returns Label will be deducted from your order. Alternatively you may use your own postage method and address your return to the address -
Attn: JAG Online Returns
PO Box 2345
Sunshine West
Vic 8438
Please note it is your responsibility to take note of the return tracking number, which we can use to verify and track your return. We do not offer refunds on parcels that do not have proof of being sent, and we cannot offer refunds on parcels that become lost in transit.
New Zealand Customers
Post your return back to:
ATTN: ONLINE RETURNS
Shop S236 Westfield Mall
129 Riccarton Rd
Riccarton, New Zealand 8041
Please note of your return tracking number, which we can use to verify and track your return. We do not offer refunds on parcels that do not have proof of being sent, and we cannot offer refunds on parcels that become lost in transit.