Our warehouse is based in Melbourne and our teams are strictly following COVID-19 safety guidelines. We are ensuring that once placed, your orders will leave the warehouse as soon as possible. We have been advised by Australia post of delays within their delivery network due to the increase in demand, a reduction in air freight capacity, and health and safety measures such as social distancing at their facilities. This could mean that your order can take up to 10 business days to be delivered after dispatch. Australia post will no longer require signatures for contact-free delivery.
Please allow for up to 10 business days for your order to be delivered after you receive your order dispatch email. We greatly appreciate your understanding and patience for the extended delivery times.
As our store network is now open, steps are being taken to provide a safe in-store shopping experience. Here’s how we’re doing our part to ensure the health of our customers and staff members:
- hand sanitiser will be present in all stores.
- regular cleaning of eftpos machines, change rooms and stores.
- contactless card-only payments (no cash or cheques).
- signage to support social distancing.
In line with level 2 government regulations, we are practicing safe social distancing and prioritising the health of our staff and community.
To our Auckland customers in level 3, stores have temporarily closed.
As always, the Jag online store is open 24/7 and delivering. Please be advised that some orders are experiencing slight delays.
Our customer care team are available on 1800 993 946, via email email@example.com or on live chat during aest business hours Monday-Saturday to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.