Purchases made in our Freestanding stores
If you purchased your product from one of our freestanding stores, you cannot return the product via post. You can visit any of our freestanding stores (excluding David Jones, Ballantynes, Smith & Caugheys and Clearance stores) to exchange or refund in line with our change of mind policy and consumer guarantees.
Purchases made in our Clearance stores
If you purchased your product from one of our Clearance stores, you cannot return the product via post. You need to return to the same Clearance store to exchange or refund in line with our change of mind policy and consumer guarantees. If you need assistance with a Clearance store purchase return, please contact our friendly customer care team.
Purchases made in Department stores or online marketplaces
If you purchased your product from a department store (such as David Jones, Ballantynes or Smith & Caugheys) and other online marketplaces, you cannot return the product via post to us or to any of our freestanding stores. Please refer to the relevant brand/company returns policies and procedures.
Purchases made on our Online store
If you purchased your product from our online store, you are welcome to return your order via post for a refund in line with our change of mind policy and your consumer guarantees. Please note that we do not offer exchanges on online orders.
Follow the instructions included in your order. In your return parcel, please include your original Packing List from your order, ensuring you complete the form advising us which items you are returning and the reason code. Please post your return to:
ATTN: JAG ONLINE RETURNS
Level 2, Shop S802 Westfield St Lukes
80 St Lukes Road
Mount Albert, Auckland 1025
We may fulfill your online order from different locations in split shipments. If you receive multiple parcels, please make sure you return the product from the same order in one parcel. This will ensure you will only be charged one return fee.
Please contact our friendly customer care team for assistance with returning any faulty or damaged product from an online purchase. You will be required to submit the online order number, details of the fault or damage, and any relevant photos for assessment.